We Care


we strive to provide quick, easy and effective solutions.
 

We Care

The Access Bank customer agent intervenes in the fair resolution, between the bank and its customers, with respect to complaints that remained unsolved for 90 days or more. The agent's process is an alternative dispute resolution in an informal way, in which the bank customer (who feels harmed) presents complaints / complaints by phone, email, letters, physical visit to the agent's office, and as soon as possible. agent collects data from both parties in order to reach a friendly solution.

The agent strives to obtain a positive solution for both parties, in order to ensure that the relationship between the client and the banker is not impaired.
This is an innovative complaint resolution process for Access Bank Plc. The first time it was used was at a bank in Nigeria, assuring our customers that we care and that any complaints they may have about our financial services will be resolved amicably. for their satisfaction.

Customer Agent contact details:
Head Office: Access Bank Mozambique Plc SA., Rua dos Desportistas no.480, Maputo Business Tower R / c 17 / 18º
Contact: +258 
contactcenter.moz@accessbankplc.com